We have a 3 day return policy for purchases from SHH Online website (https://www.shhonline.com.my)
Shinho Huat Electrical Sdn bhd reserves the right to hold or cancel any order with prior notice when deemed necessary.
Return Policy : Most orders are returnable within 3 calendar days upon receipt if they are incorrect, damaged or defective.
- Incorrect: The item is not the item you ordered.
- Damaged: The item is found to be damaged upon receipt.
- Defective: The product is not functioning as described by the manufacturer.
To be eligible for a return request
- The Item must be in the same condition that you received it.
- The Item must be in the good condition that you received it.
- Never use before & hasn’t been installed.
- Original Packaging materials in Good condition.
- Full accessories.
- You need to show us the receipt or proof of purchase.
To start a return request
- Contact us at [email protected]
- Once the request is accepted, we’ll send you the instructions on how and where to send your package
Items sent back to us without first requesting a return will not be accepted, hence you will not be getting a refund.
Exceptions / non-returnable items
- The item is not / no longer available
- Digital Goods ( Software )
- Certain Types of product ( especially Large Appliances , TV )
- Promotion Item / Flash sales Item
- Pricing disputes arise
- Product illustration differs from actual product
When will I receive my refund?
Depending on the mode of payment you’ve selected upon the transaction, you will be offered a mode of the refund based on your payment mode, which will take between 1 to 15 working days depending on our partnering banks.
You can always contact us for any return question via WhatsApp at > CLICK HERE <
We understand 3 type of language - English / Malay / Mandarin ( 华语 )