Welcome to Shinho Huat web site online store. Terms and conditions stated below applies to all visitors and users of Shinho Huat You're bound by these terms and conditions as long as you're on shhonline.com.my

We understand 3 language - English / Malay / Mandarin ( 华语 )



General
The content of terms and conditions may be change, move or delete at any time. Please note that Shinho Huat have the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions,Shinho Huat will take immediate actions against the offender(s).


Site Contents & Copyrights
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Shinho Huat.


Comments and Feedbacks
All comments and feedbacks to shhonline.com.my will be remain Shinho Huat Electrical Sdn Bhd's property.

User shall agree that there will be no comment(s) submitted to the shhonline.com.my will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any comment's content made.

Product Information
We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor.


Product Warranty

The Warranty period varies from 1 to 144 months, depending on the Brand and model of the Product.  The Warranty period for each of the Product models may be found in the Product Description / Website From the Brand Principle

The Warranty period starts from the date you purchase the Product and ceases upon the expiration of the period.  Your original purchase invoice (sales receipt or order confirmation e-mail), showing the date of purchase and product description, is your proof of the date of purchase. 

In addition, this Warranty only applies to the initial purchase by you and Shinho Huat Electrical Sdn Bhd obligations under this Warranty cease anytime when the Product is rented, sold or otherwise disposed of by you.


Shipping Policy

Order Processing Time and Standard Shipping

Most orders are processed within 2 business days upon receiving the order. Orders placed before 11:00am (GMT+8:00) should be received within 3-7 business days. Orders placed on Saturdays, Sundays or public holidays are handled on the Monday or the first working day after. (Working days exclude Saturdays, Sundays and public holidays). Order processing may take a longer time during peak or festive seasons. 

There are times where order processing time will take longer than usual, such as Pre-Order items or hot selling items that may run out of stock. Should there be such a situation, Shinho Huat Electrical Sdn Bhd will contact you to on the soonest available date. If you do not agree to wait for the provided date, we reserve the right to cancel the order and refund to you. Please refer to the Refund Policy and Terms of Service for more details.

We will ensure that all products that are shipped have proper packaging but we do not warranty that damages or poor handling by third parties may occur during transit. The customer is responsible to inform us via WhatsApp at+60132885591

upon receiving and inspecting the product. Kindly refer to the Refund Policy and Terms of Service for more details.


Delayed or Lost Orders

A parcel is considered lost after it has been in the postal system for a period of 15 business days. We cannot take responsibility for delays caused by courier services, especially during peak seasons or other unforeseen circumstances (such as natural disasters, pandemic, war, riot, state of emergency, movement control order or abrupt termination of the third party services). Although orders normally take much less time than that, we are unable to dispatch a replacement until this period of time has elapsed or unless the parcel has been confirmed as lost by the courier service.


Wrong or Incomplete Address

If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.


International or Overseas Shipping

We do not provide any delivery services beyond the borders of Malaysia. Any purchase to be delivered outside of Malaysia will only be delivered to you at a local address, the rest of the shipping arrangements will be the responsibility of the customer.

Shipping to East Malaysia is Not Available for this moment .


Shipping Costs

Please refer to the shipping fee calculated upon check out. Shipping costs are calculated based on the volumetric weight of each purchased product. Shipping costs of selected shipping methods are based on the charges imposed by courier services. Shipping costs may be waived or reduced during certain promotion periods, using voucher codes, discount codes or automatically adjusted based on certain criteria. Users of the site may have to login with a valid user account to enjoy such benefits. Shinho Huat Electrical Sdn Bhd reserves the right to update or amend any shipping costs at any time without prior notice.


Shinho Huat Electrical Sdn Bhd reserves the right to update, remove or amend any part of the Shipping policy at any time without prior notice.



Newsletter
User shall agree that  Shinho Huat may send newsletter regarding the latest news/products/promotions etc through email to the user.

Indemnification
The user shall agree to defend, indemnify and hold Shinho Huat harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.

Link to other sites
Any access link to third party sites is at your own risk. shhonline.com.my will not be related or involve to any such website if the user's content/product(s) got damaged or loss have any connection with third party site.

Inaccuracy Information
From time to time, there may be information on shhonline.com.mythat contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfy with your purchased product(s), please return it back to us with the invoice. Please check out “ Refund Policy ”.


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REFUND POLICY

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We have a 3 day return policy for purchases from SHH Online website (https://www.shhonline.com.my)

Shinho Huat Electrical Sdn bhd reserves the right to hold or cancel any order with prior notice when deemed necessary.

Return Policy : Most orders are returnable within 3 calendar days upon receipt if they are incorrect, damaged or defective.

  • Incorrect: The item is not the item you ordered. 
  • Damaged: The item is found to be damaged upon receipt.
  • Defective: The product is not functioning as described by the manufacturer.


To be eligible for a return request 

  • The Item must be in the same condition that you received it.
  • The Item must be in the good condition that you received it.
  • Never use before & hasn’t been installed.
  • Original Packaging materials in Good condition.
  • Full accessories.
  • You need to show us the receipt or proof of purchase.


To start a return request 

  1. Whatsapp us at0132885591
  2. Once the request is accepted, we’ll send you the instructions on how and where to send your package


Items sent back to us without first requesting a return will not be accepted, hence you will not be getting a refund.


Exceptions / non-returnable items

  • The item is not / no longer available
  • Digital Goods ( Software )
  • Certain Types of product ( especially Large Appliances , TV )
  • Promotion Item / Flash sales Item
  • Pricing disputes arise
  • Product illustration differs from actual product


When will I receive my refund?

Depending on the mode of payment you’ve selected upon the transaction, you will be offered a mode of the refund based on your payment mode, which will take between 1 to 15 working days depending on our partnering banks.


You can always contact us for any return question via WhatsApp at 0132885591 




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PRIVACY POLICY

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Collected Information
We only collect the informations that needed for the registration procedure at our website or when fill up the registration form on the site. The information that we gathered are voluntarily submitted by the customers to us. We collect customer's personal information during the account registration on our site on our site.

Personal Identification Details
Your personal identification details are used to process your order of the products, customize your profile information, internal usage with legal requirements, update your status of online shopping in our site and also to update our customers with our latest news of updates/changes, promotions and events.

Confidentiality
Your personal information such as credit cards details, bank account numbers are well kept secret and confidential with us. We will never share any of your personal details to any third party. Our sites do apply appropriate security application in order to keep all the customers information safe at all time.

Changes to our Privacy Policy

Shinho Huat have the rights to do any changes/updates Privacy Policy contents without giving prior notice to the customers.  Do keep track on the Privacy Policy page on our website.

Security
Our company website do applies appropriate security application in order to prevent the leaking customers' personal identification details from third parties, illegal disclosure and hackers. However bear in mind that any information transmitted through Internet is NOT 100% guaranteed safe and secure.

Termination
This agreement is effective unless and until either by the customer or Shinho Huat . Customer may terminate this agreement at any time. However, Shinho Huat may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply the terms and conditions above.